How does it work?

You’ll visit the dentist or optometrist of your choice and receive the necessary treatment. You’ll then submit a claim with itemized documentation to Navia for reimbursement.

What's Eligible?

Each Direct Reimbursement plan is different and may not include both dental and vision benefits. Check your employer’s plan information to see what benefits are included. Direct Reimbursement plans cover any medically necessary dental and/or vision expense including, but not limited to:

  • Bridges
  • Contacts
  • Crowns
  • Dental reconstruction
  • Dental x-ray fees
  • Dentures
  • Lasik Eye Surgery
  • Prescription Glasses
  • Prescription Sunglasses
  • Teeth grinding prevention device

Orthodontia may also be an eligible expense. Check your employer’s plan to see if it’s included.

Ineligible expenses include procedures or items that are purely cosmetic or hygienic in nature (ex. teeth whitening, veneers, toothpaste, non prescription sunglasses, etc.).

How do i access my Direct Reimbursement plan?

There are 3 ways to access your benefit:

1. The Online Claim Submission tool

If you’ve paid out-of-pocket and are requesting reimbursement you can use Online Claim Submission Tool. You just need to fill out your claim information, upload documentation from your computer, and click submit! Login above to gain access to the online claim submission tool.

2. The MyNavia App

You can use the MyNavia App to submit claims right through your phone! Just enter your claim information and upload a photo of your documentation right from your phone’s camera. Learn more about the app!

You must be registered on our website to use the App, click the register button above to start the registration process.

3. Email or Mail

Fill out a claim form, attach your itemized documentation, then email or mail your claim to Navia.

What type of documentation do I need to submit?

It is important to send proper documentation that substantiates the claim. The IRS requires that the documentation shows the:

  1. Date of service (Must fall within the plan year)
  2. Type of service or item
  3. Cost or your patient responsibility of the service or item

Itemized bills from providers are perfect forms of documentation. You do not need to show proof of payment unless you are submitting an orthodontia claim. Do not submit copies of cancelled checks, credit or debit card receipts.

Still have questions?

Check out our FAQs or contact our customer service team