Questions? Check out our Help Center for fast answers!
If you don’t find your If you don’t find your answer in the Help Center select an option below that suits you best.
Help Center
If you are an enrolled participant in benefits contact us for help
FSA/HSA/HRA/Commuter Participants
Mon – Fri, 5am – 5pm PST
Phone: 425-452-3500
Toll-Free: 1-800-669-3539
Questions: customerservice@naviabenefits.com
Support: claims@naviabenefits.com
To submit claims, use our member portal or mobile app.
Mailing Address
Navia Benefit Solutions
PO Box 5179
Fresno, CA 93755
Send debit card swipe repayments to
Navia Benefit Solutions
PO Box 53250
Bellevue, WA 98015
San Francisco HRA (HCSO) participants
Hours: Mon – Fri, 8am – 5pm PST, closed on holidays
Phone: 559-256-1320
Toll-Free: 1-866-777-1320
Email: Claims Support – SFClaims@naviabenefits.com
To submit claims, use our member portal or mobile app.
Navia Benefit Solutions
PO Box 5809
Fresno, CA 93755-5809
COBRA/Direct Bill participants
Hours: Mon – Fri, 7am – 5pm PST, closed on holidays
Phone: 425-452-3490
Email: cobra@naviabenefits.com
Send your COBRA election form & payments to:
Navia Benefit Solutions
PO Box 3961
Seattle, WA 98124-3961
Scheduled Plan participants
(plans with ASi ID card, a self-funded dental, vision, or MEC plan with ASi)
Hours: Mon – Fri, 8am – 5pm PST, closed on holidays
Phone: 559-256-1320 Toll-Free: 1-866-777-1320
Email: Claims Support – spsclaims@naviabenefits.com
To submit claims, please use our online portal.
Navia Benefit Solutions
PO Box 5809
Fresno, CA 93755-5809
If you are a client or broker, connect with our service team
Hours: Mon-Fri, 5am – 5pm PST, closed on holidays
Phone: 425-452-3488 or Toll-Free: 1-866-831-6138
Navia Benefit Solutions
PO Box 53250
Bellevue, WA 98015
Hours: Mon – Fri, 5am – 5pm PST, closed on holidays
Phone: 425-452-3491 or Toll-Free: 1-866-831-6221
Hours: Mon-Fri, 8am – 5pm PST, closed on holidays
Phone: 559-256-1320 or Toll-Free: 1-866-777-1320
Email: sps@naviabenefits.com
Hours: Mon – Fri, 8am – 5pm PST, closed on holidays
Phone: 559-256-1320 or Toll-Free: 1-866-777-1320
Email: Send Questions and Quarterly File Submissions to SFHCSO@naviabenefits.com
Interested in our services?
Email us at sales@naviabenefits.com.
For media or other corporate inquiries, contact our marketing & brand team!
Email us at marketing@naviabenefits.com.
