We’re here for you
Navia is a family-owned/operated third-party administrator (TPA) with an unparalleled commitment to customer service. Founded in 1989, we began as Flex-Plan Services, a single-service TPA selling only FSA plans. Over the years, we’ve grown from our humble beginnings into one of the nation’s premier administrators, offering a complete selection of benefit solution services.
Navia has never lost sight of what’s most important: our people!
We stand steadfast behind our founding promise to deliver the best customer service in the industry, and to always treat our clients and participants like family. Respect, communication, transparency, and partnership mean everything to us. It’s why our clients have stayed decade-after-decade.
Nothing is more essential to a person’s well-being than their health and finances. Navia puts the humanity back into benefit solutions. We are your partner, advocate, and guide, helping you create the best benefit package possible, for your company and your employees.
Our core values
Nurture: We act as mentors, teachers and coaches to our employees, clients and participants. We are family.
Advocate: We fight for our customer relationships and the well-being of our clients and participants.
Visualize: We are curious and creative, and are focused on discovering future solutions for ourselves and our clients.
Innovate: We provide solutions in a nimble and flexible environment. We constantly strive to offer the best solutions.
Amaze: We will amaze you with our energy, caring customer service and ability to create solutions that fit diverse needs.
Meet the leadership team at Navia
Chief Executive Officer
Hilarie Aitken is one of the owners at Navia, and has been an integral part of the vision and growth of Navia for over 15 years. Her passion and expertise in the field have been a driving force in the expansion of consumer driven employee benefits throughout the region.
Hilarie graduated from the University of Washington with a major in Political Science and a minor in Communications. She has served on the board of the Northwest Washington Association of Health Underwriters (NWAHU) and Employer Council on Flexible Compensation (ECFC), a national industry organization where she headed up the Education Committee. Hilarie enjoys sharing her passion, stories and experience to human resource professionals and consultants at various speaking engagements.
Hilarie loves spending time with family and friends. She is an avid cooker and wine enthusiast. The one thing that makes her most happy is her dog Anka. Hilarie loves to travel to new places and experience different cultures and people. She enjoys staying active with tennis, crossfit and running.
Matt Aitken is the current VP at Navia. He started working for Navia back in 1998, supporting his dad and uncle in the family business as the 8th employee of Navia. Ownership in Navia started for Matt about 5 years ago.
Matt is a business graduate from the University of Washington, class of 1998. He enjoys bringing the family atmosphere to Navia each and every day.
President of Arcadia Subsidiary
Pam founded Arcadia Benefits Group, Inc. in 2004, and currently serves as President of the Arcadia division of Navia. Pam has more than 30 years of experience in the employee benefits field, specifically working for Third Party Administrators (TPAs) in Michigan. She began her career in benefit administration in 1987, working for Pension & Group Services (P&G), a well-known third-party administrator in Kalamazoo, MI. P&G was subsequently acquired by Health Risk Management, where Pam implemented FSA Plans for Fortune 500 companies including The Boeing Company, The Upjohn Company, Ameritech, Corning, and Bank Boston. Pam also held senior positions at Flex Administrators and Infinisource before founding Arcadia Benefits. In addition, Pam holds ACFC (Advanced Certification in Flexible Compensation) and CAS (COBRA Administration Specialist) designations through the Employer’s Council on Flexible Compensation (ECFC) in Washington, DC.
Pam grew up in a military family (her Dad was in the Air Force for 20 years). She is a gourmet cook and loves to watch the Food Network. She and her husband are foster parents for Great Lakes Golden Retriever Rescue and were foster failures with their current dog, Mr. Mosley (who is now a Therapy Dog). She also sings in the Kalamazoo Bach Festival Chorus, as well as her church choir.
Founder of Taben Group Subsidiary
Charles Tantillo (“Chuck”) founded The Taben Group, LLC in 1990, and previously served as President and Founder at The Taben Group prior to their partnership with Navia. Chuck has almost forty years of experience in the employee benefits field working across different geographies and segments in the industry. Chuck began his career in benefit administration in 1979, working as a representative for Lincoln National Life marketing Group Health and Welfare and Pension products throughout New York City, Connecticut, and New Jersey. In 1988, Chuck moved to Kalvin Miller International, an employee benefit consulting firm focused on servicing clients in the entertainment industry. At Kalvin Miller International, one of Chuck’s first projects was to find a COBRA vendor. When he was unable to find a quality vendor, he founded The Taben Group and hired staff to administer Taben’s first COBRA client, Viacom. Chuck grew up in an insurance family and earned a B.S. in Business Administration with a minor in insurance and economics from Bowling Green State University.
Chuck’s passions include sailing, scuba, cooking, wine, music, and travel. He lives in Lenexa, KS with his wife Esther (who owns her own Kitchen and Bath Design studio), and their dog Tillie.
President of Taben Group Subsidiary
Mark joined The Taben Group in February 2011 with over 25 years of executive level experience in the employee benefits / health insurance industry and currently serves as President of the Taben Group division of Navia. Mark’s background includes 10 years as the VP of Sales & Marketing for BCBS of Missouri, and 10 years as EVP for The Epoch Group, a leading TPA. In both situations Mark was a driving force in the growth and vision of these outstanding organizations. Mark has specialized in the development of companywide strategies designed to drive growth and efficiency, and client specific strategies designed to effectively manage healthcare cost and improve health plan administration. Mark has served on the advisory board of several national health care companies, including; Benefit Informatics and Preferred Medical Claims Solutions.
Mark loves his family, football, and fantasy sports and has an aversion to tardiness and procrastination. He spends the rest of his free time thinking about what work still needs to be done. Mark says he enjoys being himself because everyone else is taken.
Chief Product Officer
Tim Danison is Chief Product Officer and Board Member at Navia, responsible for product management and innovation, marketing, and M&A transition activities at the company. Tim was formerly a member of the founding team at WageWorks at its inception in 2000 and held multiple executive positions including product management and development, M&A transitions, account management, and sales over the first seven years of the company’s growth. Tim has also formerly held CEO positions at an early-stage healthcare payment solution startup and at a hiring and immigration compliance platform provider. Tim began his career in consulting and product management roles at Oracle and later at Forte Software (acquired by Sun Microsystems). He brings over 30 years of career experience to the company and holds a bachelor’s degree in Computer Engineering from Carnegie Mellon University.
Tim can be found running the streets in the early morning and is an active member of two of the oldest running clubs in the San Francisco Bay Area.
Chief Operating Officer
Bob Camenzind oversees the day-to-day operations of Navia, and is responsible for building efficiencies and productivity gains across the company. He has 27 years of experience, specializing in helping companies scale successfully into their next generation of growth. Anchored by the pillars of transparency and great communication, Bob empowers teams company-wide to exceed KPIs, streamline processes, and meet ambitious revenue goals.
Prior to Navia, Bob spent 20 years with SITEL corporation, where he served as President of the North American Insurance Group. Bob was responsible for the entire division’s bottom line profitability, managing multiple client applications across eight domestic sites, and three offshore locations. He also has seven years of experience working in the benefits industry, helping PayFlex achieve year-over-year revenue, and profitability growth as their Executive Vice President.
In his spare time, Bob can usually be found attending one of his four sons’ sporting events or activities.
- Bob’s brother, his cousin, and him, all had a set of twins within six months.
- He is a long-time fan of the rock group RUSH.
- His first car purchased was a two-seat Triumph Spitfire.
General Counsel & Compliance Officer
Tina oversees Navia’s legal affairs and advises the management team regarding business and compliance issues. Tina also handles the design, drafting, and administration issues related to welfare benefit and fringe benefit plans. She advises on issues related to HIPAA, COBRA, and ERISA compliance, as well as mergers and acquisitions as they relate to cafeteria plans. Additionally, Tina heads nondiscrimination testing for self-insured, self-funded and cafeteria plans and assists with corrective procedures and plan design changes.
Tina received her Bachelor of Science in Cell and Molecular Biology from the University of Washington and her law degree from Seattle University. She is a member of the Washington State Bar Association and serves as Secretary and Activities Chair of the Washington State Corporate Counsel Executive Committee. She also volunteers for the Employers Council on Flexible Compensation (ECFC), a Washington DC based non-profit organization dedicated to the maintenance and expansion of private employee benefit programs on a tax-advantaged basis. Tina serves as a member of ECFC’s conference and legislative committees. Finally, Tina volunteers as a mentor for the Future of the Law Institute, a program for minority and economically disadvantaged high school students interested in learning more about a career in the law.
Tina likes cheeseburgers, golf, and beaches.
Her favorite things to do are nap, sleep, eat, read, hike and spend time with her hubby.
Tina used to play sports (fan favorite on the company softball team!!) but she blew out her knee while moonlighting on a non-company flag football team a couple years ago (and crushing our softball championship dreams in the process).
An outdoor enthusiast, Tina shot her first deer at age 12 after finishing gun safety school and has rafted the Rogue River, the Skykomish river, 100 miles of the upper Snake River in Idaho, the Deschutes, Salmon, Wenatchee, Wind, and Tieton rivers.
Oh, and she likes camping.
Principal, Sales & Business Development
Darab Sarbandi is the head of our sales and business development teams and is responsible for Navia’s overall growth and strategic partnerships. He joined Navia in 1998 and has held various roles within the company including client implementation, account management and program management.
Between his tenures, he served as the head of the Consumer-Directed Benefits division of RSMES, a division of RSM McGladrey, where he successfully launched a suite of CDB services for RSMES before its successful sale to ADP.
He serves as both a contract manager for our high-profile public sector clients and as a program manager for our new service initiatives. Darab is well-respected within the benefits community for his expertise, creative thinking and ability to help clients navigate through the changing benefits landscape.
Darab graduated in 1998 with a B.A in Philosophy and a B.S in Molecular Biology from the University of Washington.
When he’s not daydreaming about being a Jedi and going on adventures, Darab is too busy being the Lord of Catan and schooling Matt and Marty at Carcassonne. Around the office, he’s known as “The Essence”… alluding back to the days of sporting a pony tail. When he’s not busy working on a new project or bustling around the office, you can find him at a local Taco Time…his favorite place to eat…seriously, it’s his mission to eat at every location in the greater Pacific NW. Go Seahawks!!!
- Never forgetting a face
- Eating an unlimited number of tacos
- Guessing where people’s accents are from
- Eating Taco Time for 5 straight meals (including breakfast)
- Feeding his kids ice cream and cake for breakfast
- Celebrity twin: David Schwimmer… when I had hair
- Favorite toy: Legos
- Favorite cartoon as a kid: Robotech
Software Development Manager
Marty joined Navia in 2009 and oversees all software development operations for Navia, which includes the website, mobile applications, and all the internal software that helps run the business.
Marty is proud to lead a development team that is smart and innovative and can quickly respond to the needs of the business. He believes that the best measure of progress on a software project is actual working software.
Prior to Navia, Marty spent 15 years programming and leading teams in commercial software, corporate IT, and IT consulting. Marty holds a B.A. in Computer Science from the University of Washington.
Top 10 Coolest Things to Know About Marty:
- His favorite subject in school was math (he still knows the quadratic equation)
- He likes to cook, eat, and talk endlessly about good food
- He has a reverence for German engineering
- He likes Rush, …the band.
- He owns every 80’s space Lego set that was released between 1980 and 1985
- He enjoys biking, the faster the better
- He likes to travel with his wife, but prefers museums over beaches
- His kids are (in descending order of age): a thinker, a doer, an organizer, a cuddler
- He enjoys volunteering his time to help others (I know, sounds boring, but it’s true!)
Customer Service Manager
Teresa manages, inspires and mentors our customer service team. She has been with Navia for over 8 years and has 20 years of experience in customer service. Her foundational understanding of customer service and her human approach have helped in developing the best participant-facing service team in the industry. Teresa understands that when serving people, it’s not just about answering questions, really serving someone means that you are advocating for them, and that is exactly what her team does.
When Teresa is not managing the entire customer service department, you can find her rocking out to the oldies (90’s grunge) and writing her name repeatedly as Ms. Teresa Vedder. Her day dreams include holding hands with Eddie Vedder, hippie dancing to Dave Matthews at the Gorge or being a cast member of Sons of Anarchy. Originally from SoCal (the LBC), she has a love affair with everything hot (hot places, hot foods)…. and tacos. She’s the cool mom that gets invited to rock-star barbecues or to hang out with musicians. Some interesting party facts about Teresa:
- She’s seen Dave Matthews Band (18 times) more than the age of her kid
- She has a cat name Kit-Kat
- She would burst into rainbows and fire if she met Eddie Vedder
- She likes to laugh…a lot… really a lot
- She has a life-size cut-out of Charlie Hunnam in her office
Director of Service Operations
Mellissa has more than 15 years of finance experience working for small, medium, and large companies. Specializing in taxes, general ledger, and financial analysis, Mellissa has previously managed AP, AR, general ledger, and tax departments including international tax and joint venture management. “Navia has given me the opportunity to expand my experiences beyond strictly finance and use my MBA in a much broader way. Every day is a new challenge and a new learning opportunity.”
Growing up in Chicago gave me a great appreciation for the finer things in life like pizza and air conditioning. I’ve been a loyal Cubs fan since birth, which is a gift and a curse at the same time. When I’m not working, I enjoy binging on Netflix shows, reading, self-improvement, and listening to my 8 year old son’s thoughts on life. If I could have any job in the world I would love to drive the karma bus and dole out just desserts, good and bad. The top 3 items on my bucket list are to follow New Kids on the Block for a year attending all of their events, participate in a flash mob, and watch the Cubs win the World Series.
Employer Services Manager
Lisa Cook has managed the employer services team of Navia since the fall of 2013. Prior to that, she spent 6 years as an account manager building relationships with broker partners, educating clients, and managing plans. She began her career with Navia right out of college as a customer service representative.
Through her growth with the company, she has enjoyed guiding people through the ever-changing healthcare landscape and has developed a passion for educating others within the organization as Navia continues to grow.
Lisa graduated in 2006 with a B.A. in Geography from the University of Washington.
Because we spend such a large chunk of our lives at work, Lisa believes that coming to work should make you happy – and what better way to accomplish that than to marry your best friend and co-worker, right? So, she did just that and married Navia sales representative, Cody Cook, in 2013. (Added bonus to marrying a co-worker – carpool buddy!)
Outside of work, Lisa enjoys staying active through crossfit (her favorite Olympic lift is the overhead squat), tinkering around in her garden (her husband wishes she would never plant zucchini EVER again), and spending time with her growing family, which consists of Cody, Ollie (their 20 pound cat), and Baby #1 due in September 2015.
Finance and Admin Manager
Natalie Opilla is the head of finance and administration, where she is responsible for overseeing the day-to-day functions of Navia’s Accounting, EDI and Elections teams. A decade of benefits administration experience has made Natalie a seasoned pro at finding and implementing efficiencies, and ensuring accuracy in team processes.
Thanks to Natalie’s dedication to coaching and empowering her team, she has built a streamlined department that is on-time and on-budget. When Natalie is not at work, you can find her playing with her 2.5 year old son, and crafting at home.
1) Natalie’s inquisitive and investigative nature sent her to college with the hopes of joining the FBI, but after college she fell in love with Navia.
2) Natalie met her husband at Navia – he was once a Customer Service Supervisor.
3) Natalie’s morning coffee includes five shots of espresso!
Jack Tarasewicz, MBA, SPHR
Director of Human Resources
Jack Tarasewicz is the Director of human resources, where he is responsible for the growth and development of Navia’s staff. With more than 10 years of experience, Jack has his finger firmly on the pulse of what it takes to build a happy, fulfilled workforce and great culture. His personal and human approach to the job makes him an industry-stand-out, and a joy to work with.
Jack earned his Bachelor of Science degree in Business Administration from the University of Southern California, and his MBA from Seattle University. When Jack is not at work, he enjoys spending time with his family, working out, and watching ridiculous amounts of college and pro football.
- He completed Fat Burger’s Triple King Challenge in under 15 minutes (Three 1/2 lb patties, four slices of cheese, lettuce, beefsteak tomato, red onion, mustard, relish, and a fried egg).
- The only Seattleite that doesn’t drink coffee or eat seafood.
- He was almost attacked by a shark while Body surfing in Santa Barbara…turns out it was a dolphin.
Director of Sales
Stefan is a member of the sales and business development team at Navia. He graduated from the McComb’s School of Business at the University of Texas with a degree in Corporate Finance. After graduation, Stefan began his career with Lockton Retirement Services, a health and welfare broker in Dallas, TX.
Stefan brings a unique perspective to the world of employee benefits, having served clients as both a consultant and provider. He has a passion for helping clients solve the unique challenges associated with offering tax advantaged employee benefits.
Stefan resides in Kirkland, Washington and enjoys hiking, playing tennis and golfing in his spare time. He plays lacrosse for the Seattle Lacrosse Club and also played at the University of Texas. He is a huge Longhorn football fan and tries to catch a game at least once a year!
Director of Information Technology
Ryan is an experienced, adaptive, and dynamic technology leader skilled in building and guiding engaged, cohesive teams to deliver IT and business solutions that enhance efficiency, profitability, and sustainability. Adept at developing holistic and forward-thinking strategies to optimize IT infrastructure, policies, and procedures, while building collaborative and enduring relationships with teams, partners, and stakeholders to improve adoption, enable innovation, and ultimately drive transformational change.
In his free time, Ryan likes to listen to 60’s music and play his own music. He grew up in New England and is still a huge Pats fan (so deal with!) and he has an epic miniature, wired-haired Dachshund named Bella that finds herself in all sorts of adorable poses.
Ready to join the Navia family?