Navia is a national, consumer-directed benefits provider serving 9,000+ employers across all 50 states. The company provides comprehensive health and compliance solutions to employers and consumers, and offers industry-leading customer service, communications, and technology. Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Wellness, and COBRA administration.
NURTURE: We act as mentors, teachers and coaches to our employees, clients and participants. We are family.
ADVOCATE: We fight for our customer relationships and the well-being of our clients and participants.
VISUALIZE: We are curious and creative, and are focused on discovering future solutions for ourselves and our clients.
INNOVATE: We provide solutions in a nimble and flexible environment. We constantly strive to offer the best solutions.
AMAZE: We will amaze you with our energy, caring customer service and ability to create solutions that fit diverse needs.
We keep our compass dialed in on what’s most important: our people! Navia stands steadfast behind our founding promise to deliver the best customer service in the industry, and to always treat our clients and participants like family. Respect, communication, transparency, and partnership mean everything to us. It’s why our clients have stayed decade-after-decade.
We believe in two-way communication and measurable results, which is why we have a rigorous customer feedback and Net Promoter Score (NPS) program. Navia tracks it’s NPS score all year long, receiving upwards of 13,000 responses every month from participants and employers. We consistently score 2X higher than the industry average with a score between 34-36 every month.