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Benefits Administration

We deliver large provider technology with unparalleled customer service

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What is Navia's Benefit Administration Solution?

Navia’s Benefits Administration Solution uses a cutting-edge technology platform to enroll your employees and engage them throughout their benefits journey. We deliver a fast, simple, and easy user experience. Most importantly, we work hard to remove administrative burdens for our clients. Many Ben Admin platforms have self-service modules, but we build upon the platform’s outputs to adapt to our client’s needs. We provide in-house administration for a full suite of benefit services and deliver a streamlined solution with one website, one dedicated service team, one call center, and one integrated user experience for employers and participants.

Navia Solutions

We listen to you

Avoid cookie-cutter solutions that don’t meet your needs. Our nimble teams are willing to adapt to each client’s unique needs and provide exceptional support. We provide solutions to obstacles, share our best practices, and collaborate with your team to achieve your organizational objectives.

White glove administration

Eliminate administration burdens. Our team handles many functions other vendors can’t or won’t. We reach out to your plan participants for Dependent SSN information, resolve ACA errors in real-time to avoid a year-end scramble, resolve complex situations like dual enrollments, track and resolve all carrier file issues, and much more!

High-touch support

Don’t wait in a long queue to get support. When you need the Navia Team, you don’t submit a work ticket or get stuck in a work queue. Our team adeptly manages acquisitions and divestitures with tremendous flexibility and eleventh-hour changes.

Data-driven for better decisions

Stop guessing how to make your product better. Analytics and trend data provide valuable insight into how employees are using their benefits and plans to help refine your benefit offerings and make strategic business decisions that align with your organizational goals.

Participant Features

• Mobile app with full enrollment capabilities
• Decision support tools with recommendation engine, side-by-side plan comparison, deduction calculator, and a multitude of different calculators covering investments, taxes, savings, and insurance topics
• Comprehensive communications–customized and targeted messaging
• AI Chatbot who acts as a personal benefits assistant. Chat is available 24/7 with conversational enrollment and many languages available
• Customized look and feel with company branding

Employer Features

• Enrollment (custom/configured platform for New Hires, OE, and Life Event/Status Changes)
• Eligibility data management
• COBRA management
• Full ACA suite – tracking, timely notifications, and reporting
• Call center support with Sofia AI Chatbot
• Consolidated monthly carrier/vendor billing
• File import/export dashboard & payroll compare
• Total Compensation Statements
• Payroll deduction/closed loop payroll
• Dependent Life Verification – EOI
• Document storage and delivery

User Experience

Smart technology for a better benefit experience.

We know well-designed technology can make administering your benefits easier and improve employee satisfaction.

• Enroll or change your benefits on the mobile app, easily keep track of action items and deadlines, upload documents, and even add your ID Cards for quick use!
• Our recommendation engine and decision support tools engage your employees and guide them to better outcomes with a personalized user experience
• A personal benefits assistant is available 24/7 in many languages

Unparalleled service, no matter where you are.

Navia serves 7,000+ employers across all 50 states. We have 30 years of experience serving the benefits industry and we are committed to providing unparalleled service to our brokers, employers, and participants.

Interested in learning more?

Contact our sales team at 425.452.3498 or sales@naviabenefits.com