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Help Center

If you don’t find your answer in the Help Center select an option below that suits you best.

FSA/Commuter participants

Hours: Mon – Fri, 5am – 5pm PST, closed on holidays*
Phone: 425-452-3500 Toll-Free: 1-800-669-3539
Email: Questions – customerservice@naviabenefits.com
Claim Support – claims@naviabenefits.com

To submit claims, please use our member portal or mobile app 

Navia Benefit Solutions
PO Box 53250
Bellevue WA 98015

HRA participants

Hours: Mon – Fri, 5am – 5pm PST, closed on holidays*
Phone: 425-452-3421 Toll-Free: 1-866-897-1996
Email: Claims Support – 105@naviabenefits.com

To submit claims, please use our member portal or mobile app

Navia Benefit Solutions
PO Box 53250
Bellevue WA 98015

HSA participants

Hours: Mon – Fri, 5am – 5pm PST, closed on holidays*
Phone: 425-217-0927 Toll-Free: 1-866-987-0031
Email: hsa@naviabenefits.com

COBRA/Direct Bill participants

Hours: Mon – Fri, 7am – 5pm PST, Closed on holidays
Phone: 425-452-3490 Toll-Free: 1-877-920-9675
Email: cobra@naviabenefits.com

Send your COBRA election form & payments to:

Navia Benefit Solutions
PO Box 3961
Seattle, WA 98124-3961

Scheduled Plan participants

(plans with ASi ID card, a self-funded dental, vision, or MEC plan with ASi)

Hours: Mon – Fri, 8am – 5pm PST, closed on holidays*
Phone: 559-256-1320 Toll-Free: 1-866-777-1320
Email: Claims Support – spsclaims@naviabenefits.com

To sumbit claims, please use our online portal.

Navia Benefit Solutions
PO Box 5809
Fresno, CA 93755-5809

San Francisco HRA (HCSO) participants

Hours: Mon – Fri, 8am – 5pm PST, closed on holidays*
Phone: 559-256-1320 Toll-Free: 1-866-777-1320
Email: Claims Support – SFClaims@naviabenefits.com

To submit claims, please use our online portal.

Navia Benefit Solutions
PO Box 5809
Fresno, CA 93755-5809

Observed Holidays

2023

Martin Luther King Day, Monday, Jan 16
Presidents’ Day, Monday, Feb 20
Memorial Day, Monday, May 29
Juneteenth, Monday, June 19
Independence Day, Tuesday, Jul 4
Labor Day, Monday, Sept 4
Indigenous Peoples Day, Monday, Oct 9
Veterans Day, Friday, Nov 10
Thanksgiving Day, Thursday, Nov 23
Day After Thanksgiving Day, Friday, Nov 24
Christmas Eve, Friday, Dec 22
Christmas Day, Monday, Dec 25
New Year’s Day, Monday, January 2

Employer Services

Hours: Mon-Fri, 5am – 5pm PST, closed on holidays*
Phone: 425-452-3488 Toll-Free: 1-866-831-6138
Email: employerservices@naviabenefits.com

Mailing Address

Navia Benefit Solutions
PO Box 53250
Bellevue WA 98015

COBRA/Direct Bill

Hours: Mon – Fri, 5am – 5pm PST, Closed on holidays
Phone: 425-452-3491 Toll-Free: 1-866-831-6221
Email: cobraclient@naviabenefits.com

Scheduled Plans

Hours: Mon-Fri, 8am – 5pm PST, closed on holidays*
Phone: 559-256-1320 Toll-Free: 1-866-777-1320
Email: sps@naviabenefits.com

San Francisco HRA (HCSO) Employers

Hours: Mon – Fri, 8am – 5pm PST, closed on holidays*
Phone: 559-256-1320 Toll-Free: 1-866-777-1320
Email: Questions and Quarterly File Submissions – SFHCSO@naviabenefits.com
Navia Benefit Solutions
PO Box 5809
Fresno, CA 93755-5809

Observed Holidays

2023

Martin Luther King Day, Monday, Jan 16
Presidents’ Day, Monday, Feb 20
Memorial Day, Monday, May 29
Juneteenth, Monday, June 19
Independence Day, Tuesday, Jul 4
Labor Day, Monday, Sept 4
Indigenous Peoples Day, Monday, Oct 9
Veterans Day, Friday, Nov 10
Thanksgiving Day, Thursday, Nov 23
Day After Thanksgiving Day, Friday, Nov 24
Christmas Eve, Friday, Dec 22
Christmas Day, Monday, Dec 25
New Year’s Day, Monday, January 2

Sales

Hours: Mon-Fri, 8am – 5pm PST, closed on holidays*
Phone: 425-452-3498 Toll-Free: 1-866-831-6133
Email: sales@naviabenefits.com

Mailing Address

Navia Benefit Solutions
PO Box 53250
Bellevue WA 98015

Observed Holidays

2023

Martin Luther King Day, Monday, Jan 16
Presidents’ Day, Monday, Feb 20
Memorial Day, Monday, May 29
Juneteenth, Monday, June 19
Independence Day, Tuesday, Jul 4
Labor Day, Monday, Sept 4
Indigenous Peoples Day, Monday, Oct 9
Veterans Day, Friday, Nov 10
Thanksgiving Day, Thursday, Nov 23
Day After Thanksgiving Day, Friday, Nov 24
Christmas Eve, Friday, Dec 22
Christmas Day, Monday, Dec 25
New Year’s Day, Monday, January 2

For press inquiries please contact marketing@naviabenefits.com