COBRA Administration
A Partner For Every Transition
Navigating Employee Transitions Are Complex
When an employee’s journey with your company changes, providing a seamless continuation of health benefits isn’t just a legal requirement; it’s a reflection of your company’s care for its people. COBRA administration involves intricate timelines, constant regulatory updates, and sensitive communication. Managing this in-house can divert your team’s focus from strategic initiatives and active employees.
At Navia, we see COBRA as an opportunity to support people through critical life moments. We offer a comprehensive, human-centric solution that lifts the administrative weight from your shoulders, ensuring compliance, reducing risk, and providing compassionate support for your transitioning employees.
Get a quoteReduce Your Administrative Burden
Your HR team is juggling multiple responsibilities. Managing COBRA means tracking different timelines for multiple qualified beneficiaries, collecting premiums, and ensuring carriers have the most up-to-date enrollment information. A single slip can cause significant issues for both the employee and your company.
Imagine offloading the entire COBRA process. No more tracking timelines, processing payments, or fielding difficult calls. That’s what a partnership with Navia provides. We provide a full-spectrum service that covers everything from initial notifications and payment processing to health carrier enrollment and reporting.
Ensure Unquestionable Compliance
The world of COBRA is governed by strict, ever-changing regulations. Keeping up with federal and state-specific continuation rules is a full-time job. A mistake in quoting rates or missing a notification deadline can lead to legal exposure and financial loss.
Our team of experts lives and breathes compliance. We manage all notifications, deadlines, and regulatory requirements to protect you from liability. By ensuring accuracy in rates and timeliness in all communications, we provide the peace of mind that comes from knowing your COBRA administration is airtight.
Solutions Built for Your Business
Whether you’re a growing startup or a large enterprise, our COBRA services are designed to scale with your needs. Navia’s solutions offer the flexibility and customization required to fit your unique organization.
Automated Notifications
We handle all COBRA communications, from qualifying event notices to open enrollment packets.
Payment and Premium Management
We collect, track, and remit premiums, managing partial payment rules and sending reminders so you don't have to.
Carrier Integration
Using ANSI 834 standard files, we deliver enrollment data directly to health insurers, which speeds up the process and ensures data is accurate and secure.
Robust Reporting
Access on-demand status reports and premium reconciliation to maintain a clear view of your COBRA administration.
A Human-Centered Experience for Your People
A transition like a job change or reduction in hours is a stressful time. The process for continuing benefits should be clear, simple, and supportive. Departing employees often have urgent questions about their coverage. These conversations can be emotional and time-consuming for your HR staff, who may not have all the answers.
We provide a dedicated customer service team for your qualified beneficiaries. They can contact us directly with their questions, removing the support burden from your team. Our online portal empowers them to manage their benefits, make payments, and access all their documents in one place, simplifying their experience during a difficult time.
