navia solutions

Direct Billing

Simplify Premium Collection Management and Tracking

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Employers & Brokers

Less Admin, More Connection

Managing benefits often means juggling complex, time-consuming tasks, especially when it comes to collecting premiums for employees not on active payroll. Navia’s Direct Billing Services handle invoicing, payment collection, reporting, and live support for you. This lets you focus on supporting your people and moving your organization forward.

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Offload the Administrative Burden, Regain Your Focus

Picture your work day without coupon booklets to mail, payments to track, or late-premium notices to send. Navia’s Direct Billing solution turns that into reality. We handle the complex, time-consuming tasks so you can work with greater efficiency and peace of mind.

Streamlined Premium Collection

We manage the entire lifecycle of premium collection. We send invoices, collect payments through multiple convenient options, and follow up with reminders, so you don’t have to.

Reduced Unpaid Premiums

Our clear, monthly reports provide full transparency into all payment activity. You can easily track collected premiums and see any outstanding balances, preventing financial losses and ensuring your accounts are always reconciled.

Happier, Better-Supported Employees

Difficult conversations about payments can strain employee relationships. With our dedicated, US-based customer service team, your employees contact us directly with their questions. They get prompt, knowledgeable answers from a live person, and you are removed from the back-and-forth.

Solutions That Grow With You

Whether you have a thousand employees or ten thousand, your organization has unique needs. Cookie-cutter solutions don’t work. Our platform is built for scalability and flexibility, adapting to your specific requirements across any industry. We don’t just offer a service; we build a solution that fits you perfectly.

This adaptability extends to major organizational changes. Our team expertly manages the complexities of acquisitions and divestitures, ensuring a smooth transition for your benefits administration every time.

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Partnership

Built on Trust and Transparency

Navia’s approach to Direct Billing is focused on making life easier for both you and your employees. We have refined our process to be as straightforward and effective as possible with a monthly file transfer setup, offering flexible member payments, and complete financial reconciliation with clear reporting.

The Navia Difference

Empowering Your Employees with Easy-to-Use Tools

A positive benefits experience is essential for employee satisfaction. We give your team intuitive tools and dedicated support to help them manage premiums without confusion or stress.

Online Member Portal

Members can view their accounts, set up recurring payments, and manage their information anytime, from anywhere.

Multiple Payment Options

We offer the flexibility of online payments, auto-debit, and payment by check to accommodate everyone’s preferences.

Live, Knowledgeable Support

Our friendly, US-based customer service team is available by phone, email, or online to answer complex questions about plans and payments, providing a reliable resource your employees can trust.

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Simplify Your Premium Management Today

Stop losing valuable time and money on complex premium administration. Let Navia provide the expertise, technology, and support you need to streamline your Direct Billing process from start to finish.

Ready to learn more? Request a quote today and discover how our solutions can work for you.