Welcome To Navia!
Effective September 22, 2025, we will migrate your COBRA/Direct Bill participants to Navia’s platform to provide you with a better user experience and ease of administration.
If you offer Consumer Driven Health (CDH) plans, those plans will migrate to the Navia platform at renewal.
Watch Recording!
Welcome Overview
In 2022, TaxSaver Plan, Inc. announced its partnership with Navia Benefit Solutions, a like-minded company that has provided benefits administration to nationwide employers for over 30 years. We have been very pleased with this partnership as it enables us to continue delivering exceptional service while leveraging Navia’s technology platform, offering expanded feature and resources. Together we provide a robust service infrastructure to better support both employers and participants.
Effective September 2, 2025, you may begin reporting new hires and events directly through the Navia Employer Portal. On September 22, 2025, we will migrate your COBRA/Direct Bill participants to Navia’s platform. This transaction will provide you with a better user experience and ease of administration. If you offer CDH plans (FSA, HSA, HRA, Commuter, etc.), those plans will migrate to Navia’s platform at your next renewal. Dedicated representatives from TaxSaver and Navia will manage all key activities associated with this migration to ensure a seamless experience with minimal disruption to you and your organization.
This website provides a summary of the transition process and serves as a central location for all your transition resources.
Our commitment to service extends across the entire Navia organization. Serving 9,000+ employers across all 50 states.
Please reach out to [email protected] with any questions!
New Enhancements
- Robust security and service infrastructure, all fully compliant with HIPAA, PHI, and SOC II industry standards and requirements.
- Expanded capabilities and a better user experience for employers, brokers, and participants through the Navia web portals. Access, control, and download reports through simple and intuitive websites as well as real-time participant updates.
- Additional capability to ACH administrative fees.
- Additional plan types that can help you better attract and retain employees, including GoNavia commuter benefits, lifestyle spending accounts, retirement, Benefit Administration, and enhanced compliance services.
- Automated online renewal tool that allows you to renew, make changes, and add new plans quickly.
- Proprietary technology that is responsive to industry demands and changes.
Key Differences
- Employers, brokers and participants will need to register through naviabenefits.com. Registration instructions will be sent to individual users at a later date.
- An updated contract and banking form will be required as part of this transition.
- Automated online renewal tool that allows you to renew, make changes, and add new plans quickly.
Transition Instructions
Dedicated representatives from both TaxSaver and Navia will handle key activities associated with the migration of data to minimize any impact on you and your organization.
Over the coming months, there are a handful of important actions to complete as part of the transition to the Navia platform. You will receive email communications throughout the process to remind you of next steps. Below is a checklist of key activities with a timeline:
- Sign and return your new Navia Administrative Services Agreement. The Administrative Services Agreement will be sent via Conga the week of July 7th.
- Complete the Direct Debit Authorization Form. This form authorizes Navia to debit monthly administrative fees from your designated account. The Direct Debit Authorization Form will be sent via Conga the week of August 4th.
- Attend the Q&A Webinar on July 2, 2025.
- Starting September 2, 2025 enter all new COBRA/Direct Bill events and new hires into Navia’s enhanced portal.
- Attend the COBRA/Direct Bill Employer Training Webinar on September 2, 2025.
- Register on Navia’s Employer Portal on September 2, 2025. Online registration instructions will be provided via email.
Transition Timeline
Important Documents
Training Webinars
Employer Training
Participant Training
FAQs
Who is Navia?
Navia Benefit Solutions, Inc. is a leading and one of the fastest-growing providers of consumer-directed benefits (FSA, HSA, HRA, Lifestyle, Commuter, Retirement and Wealth Solutions, and COBRA/Direct Bill) in the country, headquartered in Renton, WA (near Seattle) with offices in Kansas, California, Ohio, and Texas. Founded in 1989 as Flex-Plan Services, Navia has over 30 years of experience administering consumer-directed benefit accounts and serves employers of all sizes across the United States. More information on the company and its products and services is available at www.naviabenefits.com.
COBRA/Direct Bill FAQ
When will employers receive online registration instructions?
Employer contacts who have been identified during the transition to have administrative privileges will receive an email containing online registration instructions along with their unique 3-digit company code on September 2, 2025. If Navia administers active benefits for your company such as FSA, HRA, HSA, Commuter, etc. and you have already registered on the Navia portal, you do not need to re-register.
When will participants receive online registration instructions?
Participants migrating from TaxSaver will be able to register on the Navia Participant Portal starting September 22, 2025. Online registration instructions will be included in the participant’s takeover notice that will be mailed once their information has been transitioned to Navia’s enhanced portal.
Will all existing plans, rates, and active participants be migrated?
Yes, all active plans, rates, and participant data will be migrated to Navia’s enhanced portal in the coming months.
Are there additional fees to setup an EDI feed?
No, there are no additional fees to send EDI file feeds to Navia.
If employers fail to register online, will their COBRA/Direct Bill administration be cancelled?
No, COBRA/Direct Bill administration will not be cancelled. Navia will proactively reach out to employers in the coming months to ensure services are properly transitioned.
How long will we have access to TaxSaver’s COBRA/Direct Bill platform?
TaxSaver’s COBRA/Direct Bill platform will be no longer be available after August 31, 2025. Starting September 2, 2025, new hires and new events will be entered directly into Navia’s enhanced portal.
How do I notify Navia that a participant has terminated?
Events can be manually added to the participant’s account through the Navia Employer Portal or submitted via EDI file feed. Files that are sent to TaxSaver will be processed in the Navia system starting September 2, 2025.
When a participant elects and pays for coverage, what does Navia send them and how does Navia notify me and my health plan vendors?
Once enrollment and payment are received, Navia’s system will automatically generate and mail a confirmation letter and premium payment coupons to the participant. At the same time, enrollment notification is sent to the carrier(s). This notice includes all necessary information required by the carrier to reinstate benefits.
What if a participant is late making their payment?
Navia follows the letter of the law, and will terminate benefits for anyone who does not make their COBRA premium payment on time, unless it is specifically requested otherwise, in writing, from the employer not to do so.