How does it work?

Once registered on our website, you can place an order for your monthly transit and parking needs. The order amount will be deducted from your paycheck pretax and loaded onto a Navia Benefits Card. You can then use the Navia Benefits card, in place of a personal debit or credit card, to purchase services at any transit or parking facility that accepts MasterCard.

What expenses are eligible?

The GoNavia Commuter Benefit covers your work-related public transit and parking expenses including, but not limited to:

  • Subways, streetcars, and commuter trains
  • Buses
  • Ferries
  • Parking lots and garages
  • Vanpool
  • Rideshare, including UberPOOL and Lyft Shared Rides

Ineligible expenses include non-work related expenses and individual transportation services like a taxi or a driving service.

How do I access my GoNavia commuter benefit funds?

Your funds will be loaded onto a Navia Benefits Debit MasterCard. You’ll then use that card to purchase your work-related parking and transit expenses directly from your provider.

Where can I use my card?

You can use your card at transit authorities or parking merchants that accept MasterCard. This includes transit authority websites, kiosks, ticket offices, or parking vendors.

What happens if I don't use all of my funds for the benefit month?

If you don’t have the expenses to use all of your funds within the month, the balance will automatically roll over from month-to-month as long as you are an active employee and remain eligible for the benefit.

Still have questions?

Check out our FAQs or contact our customer service

Can my commuter funds be reimbursed to me?

Commuter funds may not be reimbursed to you for any reason once they are added to the benefit card. If the card does not work at your preferred merchant or a mistake is made, a refund will not be provided.